Terms and Conditions

The Site is intended for the sale of training to private individuals or legal entity professionals (the “Client”). The Customer declares and guarantees to act as the final consumer of the products he orders.

The general conditions of sale (the “GTC”) detailed below apply to and form an integral part of all orders and sales of products and services made via the Site (the “Products”) to ADN Group by the Customer.

The Customer must read the T&Cs prior to any order (the “Order”), the T&Cs being available on the Sites. Consequently, the fact of placing an Order implies full prior and unreserved acceptance of the GCS by the Customer by clicking on the button “I accept the general conditions of sale”.

ADN Group reserves the right to adapt or modify these T&Cs at any time. The version of the T&Cs applicable to a sale is the one appearing online on the www.adngroup.com site at the time of the Order.

The Site is intended for the sale of training to private individuals or legal entity professionals (the “Client”). The Customer declares and guarantees to act as the final consumer of the products he orders.

The general conditions of sale (the “GTC”) detailed below apply to and form an integral part of all orders and sales of products and services made via the Site (the “Products”) to ADN Group by the Customer.

The Customer must read the T&Cs prior to any order (the “Order”), the T&Cs being available on the Sites. Consequently, the fact of placing an Order implies full prior and unreserved acceptance of the GCS by the Customer by clicking on the button “I accept the general conditions of sale”.

ADN Group reserves the right to adapt or modify these T&Cs at any time. The version of the T&Cs applicable to a sale is the one appearing online on the www.adngroup.com site at the time of the Order.

www.adngroup.com is a site owned and operated by ADN Group.

The Site is accessible to all users of the Internet network in principle 24/24h, 7/7d, except interruption, scheduled or not, by ADN Group or its service providers, for the needs of its maintenance and/or security or case of force. major (as defined below). ADN Group cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.

ADN Group does not guarantee that the Site will be free from anomalies, errors or bugs, or that the Site will operate without failure or interruption. In this regard, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. Nor can ADN Group be held responsible for problems of data transmission, connection or unavailability of the network.

ADN Group reserves the right to make changes to the Site, for technical or commercial reasons. When these modifications do not alter the conditions of the provision of services, in a substantial and negative way, the Customer may be informed of the modifications made, but its acceptance is not required.

To be able to place an Order, the Customer must register on the Site by creating an account grouping the information of the Customer (the “Account”).

The Client’s registration on the Site is validated by ADN Group after verification of the standard form completed by the Client. The Customer receives a registration confirmation email.

When creating his Account, the Customer must ensure the accuracy and completeness of the data he provides. The Customer is required to always update his personal information. In the event of an error in the wording of the recipient’s contact details, ADN Group cannot be held responsible for the impossibility of delivering the Products.

In order to allow easier and faster registration or connection to the Site, the Customer has the option of automatically pre-filling the registration form using the “Facebook Connect” option.

By registering on the Site, the Customer declares and guarantees to ADN Group that he is of legal age and has the legal capacity to contract.

ADN Group may delete the Client’s Account at any time, for any reason, at its sole discretion, without its liability being incurred in this regard.

The Products and Services offered for sale are those described on the Site on the day the Customer consults the Site, within the limits of available stocks. These indications are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of ADN Group. As such, ADN Group cannot be held responsible for the cancellation of an Order for a Product due to the depletion of stocks.

ADN Group takes the greatest care in the presentation and description of its Products to best satisfy the Customer’s information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.

Taking an Order on the Site is subject to compliance with the procedure set up by ADN Group and its partner DENDREO on the Site comprising successive stages leading to the validation of the Order.

The Customer may select as many Products as he wishes, within the limit of the normal needs of a consumer and within the limit of five (5) identical Products). These Products will be added to the basket (the “Basket”), which summarizes the Products chosen by the Customer as well as the prices and costs relating thereto. The Customer may freely modify the Basket before validating his Order. The validation of the Order and the fact of clicking on the button “I have read and I accept the general conditions of sale” constitute confirmation of the acceptance by the Customer of the GCS, the Products purchased, their price as well as the associated costs.

Travel, accommodation and catering costs excluding breaks and lunch are not included in the prices of the ADN Group Masterclasses.

A confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by ADN Group. To this end, the Customer formally accepts the use of e-mail for confirmation by ADN Group of the content of his Order.

ADN Group reserves the right to withdraw at any time any Product displayed on the Site and to replace or modify any content or information appearing on the latter. Despite ADN Group’s best efforts to meet the expectations of its customers, it may be necessary for the latter to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.

ADN Group cannot be held liable to the Customer or a third party for the harmful consequences of the withdrawal of a Product from the Site, or the replacement or modification of any content or information appearing on this Site, or even the refusal to process an Order. after sending the confirmation email summarizing the Order.

ADN Group also reserves the right to refuse or cancel an Order from a Customer with whom it has a dispute over the payment of a previous order or who has acted in disregard of these T&Cs, or in the event of suspicion objective of fraud.

ADN Group strictly prohibits the use of its Site for professional purposes, in particular with a view to purchasing for resale on a professional basis. Consequently, ADN Group reserves the right to refuse an order placed by a professional or by a person clearly acting for professional purposes, in particular if the quantity of items ordered abnormally exceeds the needs of a consumer.

The prices of the products are indicated on the Site in euros for France, excluding VAT but excluding delivery costs, accommodation and catering (excluding breaks and lunch) for ADN Group Masterclasses. All prices displayed do not include value added tax (VAT) applicable in France.

ADN Group reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the Order, subject to availability.

The Products are payable in cash when the actual Order is placed.

Payment for purchases is made by credit card (CB, Visa, Mastercard, Amex) via the secure platform of our payment provider Stripe or via Google Pay and Apple Pay.

Stripe is an American company of Irish origin, intended for internet payment for professionals whose head office is located at 3180 18TH STREET CA 94110 SAN FRANCISCO, USA

For any information, the Customer can consult the following website https://stripe.com/fr

ADN Group does not have access to the payment data of its Customers which are transmitted directly to Stripe.

During each transaction, Stripe and the banks of the issuer of the payment carry out an analysis of the transaction, in order to limit the risk of fraudulent behavior. Following this analysis, some Orders may be blocked. As such, ADN Group cannot be held responsible for any refusal to proceed with an Order blocked for suspicion of fraud.

The Customer expressly acknowledges that the communication of his credit card number during the Order constitutes authorization to debit his account up to the price of the Products ordered. If necessary, a notification of Order cancellation for non-payment is sent to the Customer by ADN Group to the email address provided by the Customer when registering on the Site.

The data recorded and stored, excluding payment data, by ADN Group constitutes proof of the Order and of all past sales. The data recorded by Stripe constitutes proof of any financial transaction between the Customer and ADN Group.

8.1 Face-to-face – The Service takes place in the premises of ADN Group located at 9, rue Guénégaud 75006 Paris. During the Service, carried out on the premises of ADN Group, the Client undertakes to sign and comply with the internal regulations of the premises of ADN Group communicated by ADN Group.

8.2 Duration – By express agreement between the Parties, the Service takes place over the duration displayed and accepted when purchasing the Masterclass on the dates and times announced.
8.3 Changes

Modification at the initiative of the Client – Given the high level of Service delivered by ADN Group, and the know-how acquired by ADN Group in matters of complex negotiation (commercial, social, diplomatic, crisis or critical) and related subjects such as leadership, stress management, crisis management, management, the Client acknowledges that the delivery of Services by ADN Group requires a particular and complex organization upstream. Therefore, an impromptu cancellation by the Customer is detrimental to ADN Group.

Given these elements, except in cases of force majeure, for any postponement, modification or cancellation of the Service by the Customer occurring within a period of more than 30 (thirty) days before the performance of the Service, 50% of the amount of the Service will be invoiced by ADN Group to the Client.

In the event of cancellation within a period of less than 30 (thirty) days before the start of the Service, 100% of the amount of the Service will be invoiced to the Customer.

Modification at the initiative of ADN Group – ADN Group reserves the right, in particular in the event of an insufficient number of participants, and subject to informing the Customer at least 10 (ten) working days before the start of the Service, to delete, cancel and/or postpone the date of a Service.

In the event of cancellation and/or postponement of the Service, ADN Group undertakes to reimburse in full the amounts paid by the Client, excluding any other cost. No compensation will be paid to the Customer due to a postponement or cancellation by ADN Group.

In the event of total or partial non-performance of any of its obligations hereunder by one of the Parties, not remedied and/or not repaired within 15 (fifteen) working days from the remains addressed by one of the Parties to the defaulting Party by registered letter with acknowledgment of receipt, the latter may terminate this Contract by a new notification addressed to the defaulting Party stating its desire to avail itself of this termination clause . The Contract will be terminated automatically from the date of receipt of said letter, without prejudice to the right of the injured Party to claim the application of damages and/or the forced execution of the obligations not respected.

10. Intellectual Property

The Customer is prohibited from using any trademark or domain name belonging to ADN Group, and more generally any document that ADN Group may send to it. No document transmitted, shared or viewed during the Service (conference, training, workshop, Masterclass team building, etc.) may be reproduced, distorted, altered or modified for personal or commercial purposes. It is also forbidden to take photos or film during the Service provided by ADN Group.

Only the documents transmitted, communicated, or shared by ADN Group during the Service can be the subject of a communication by the Client to the employees of the Client, or between the employees of the Client within the strict framework of professional needs and relations professional, and for a period of six (6) months after the end of the performance of the Service. By way of example, but without this list being exhaustive, the Client or the Client’s employees are prohibited from using the documents transmitted or communicated by ADN Group for purely informative purposes, in a personal context, or for purposes other than only professional use for the Customer’s needs. The Client guarantees ADN Group and guarantees strict compliance by its employees with this obligation.

The PACIFICAT repository and all the negotiation methods used in the context of negotiation are protected by copyright and by Soleau envelopes deposited with the INPI. It is the result of a long practical experience in the field of negotiation and has been the subject of numerous financial, human and research and development investments. Given the very specific and technical nature of the Services provided by ADN Group, the Client expressly agrees not to provide training, coaching sessions or any other services aimed at training people in the PACIFICAT method in any or part or all of the methods and techniques taught by ADN Group. Nor can he provide training to people on any other element transmitted.

ADN Group pays particular attention to the protection of personal data and undertakes to process it in accordance with the provisions of the General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and the law No. 78-17 amended relating to data, files and freedoms of January 6, 1978 (“Data Protection Act”), which define the conditions under which the processing of personal data can be implemented.

As part of the signing of a Quote or the conclusion of an intervention contract for the purpose of obtaining the performance of a Service for the Client’s staff, the personal data that will be collected are those provided voluntarily by the Client to ADN Group, in agreement with the persons concerned, who is therefore the recipient.

ADN Group will only use the personal data collected, as data controller, for the following purposes:

Allow the performance of the Service for the benefit of the Client’s staff;
Inform the Client’s staff, with their express and prior consent, of any other operations that may be carried out by means of, for example, subscription to a newsletter;
Carry out studies and research anonymously for the purpose of improving the online training service

ADN Group will only use the personal data collected for the aforementioned purposes and the latter will be reserved for strictly internal use at ADN Group. As a result, ADN Group undertakes, without the Client’s express and prior agreement, not to disclose, sell, rent or exchange to third parties or to any external organization whatsoever with a view to their use, the information provided by the Customer.

The personal data that will have been collected by ADN Group with the Customer’s agreement will not be kept beyond the time necessary to fulfill the aforementioned processing purposes. This retention period cannot in any case exceed 5 years.

In accordance with the law n ° 78-17 relating to data processing, files and freedoms of January 6, 1978 modified as well as with the European Regulation 2016/679 on Data Protection, ADN Group informs the Customer that the persons whose personal data has been collected have a right of access, rectification, erasure, limitation, portability, opposition, to define the fate of their personal data “post mortem” and complaint concerning the processing of their personal data. These rights can be exercised directly by contacting ADN Group’s “Data Protection Officer” directly at the following email address: contact@adngroup.com or by post to the following address: ADN Group – 9, Rue Guénégaud in Paris (75006), for the attention of the Data Protection Officer.

ADN Group will take all useful precautions regarding the implementation of appropriate technical and organizational measures so that the processing of personal data that it carries out meets the requirements of the applicable regulations and preserves the protection of the rights of the persons concerned.

In the event that ADN Group uses a subcontractor to entrust the latter with the task of processing, on its behalf and on the basis of its documented instructions, the personal data it has collected, ADN Group will formalize a specific contract in good and due form with said subcontractor, which will be based, in whole or in part, on clauses making it possible to regulate the relationship between a data controller and his subcontractor in accordance with the principles of the GDPR.

The responsibility of ADN Group is limited to its scope of intervention under these T&Cs. In this regard, ADN Group will only be liable for direct and foreseeable damages resulting from a breach of its obligations under the T&Cs and in proportion to its duly proven fault. Consequently, and in application of article 1231-4 of the Civil Code, ADN Group shall in no event be liable to the Customer for consequential or incidental damages, as listed below: economic and commercial damage, loss clientele, operation or profit, foreseeable or unforeseeable, income, luck or anticipated savings, loss or deterioration of immaterial goods or data or interruptions of activity, knowing that ADN Group will in no way be liable damages and losses resulting from a fault attributable to the Customer, or to a third party.

In any event, in the event of ADN Group being held liable for duly proven fault, the total amount of any sum charged to ADN Group may not exceed the total amount of the price paid by the Customer. under the relevant Service.

Any tolerance, inaction or inertia on the part of ADN Group may be interpreted as a waiver of its rights under the terms of the GCS.

14. Applicable law – Competent jurisdiction – Mediation

The sale of Products and Services is subject to French law.

The choice of French law cannot, however, deprive the Consumer Customer residing outside France of the application of the mandatory and protective provisions for consumers provided for by the law of the country in which the Customer has his habitual residence, provided that ADN Group exercises its business or directs its business to that country.

In the event of a dispute arising from an Order or a sale, the Customer may submit a written complaint to Customer Service contact@adngroup.com

In the event of a complaint not resolved amicably by Customer Service and for a period of one (1) year, the Customer may make free use of the CM2C mediation service, to which ADN Group is a member, by electronic means at the address cm2c@cm2c .net or by post: CM2C – 14 rue Saint Jean – 75017 Paris, in accordance with Article L. 612-1 of the Consumer Code. The Mediator’s Service can be contacted for any consumer dispute whose amicable settlement has not been successful.

The Customer may also contact the dispute resolution platform put online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/, in particular in the event of a cross-border dispute.

In addition, the Customer always has the right to take legal action to resolve a dispute. Any dispute must be submitted exclusively to the competent courts within the jurisdiction of the Paris Court of Appeal, or, when the Customer is a consumer, to any court legally competent.