Training course

Complex negotiation – Expert

The Expert Masterclass is the third step in the full training process. It can only be applied for if the participant has completed the Advanced course. In this Masterclass we will go through analyzing the credibility of threats and ultimatums, managing difficult profiles, relying on intuition, confidence in the team, the capacity to thwart maliciousness, strategic questioning, managing dilemma or the capacity to get the upper hand in any situation.

This Masterclass subtly alternates between a theoretic approach and both individual and group role-playing.

Eligible CPF

This training course is eligible for the CPF, which means participants can receive funding by the government.


ADN Group is a certified training organization registered under the number 11755092475. The masterclasses and training courses can be the object of fund providers.

Certification DataDock

All the training courses from the Negotiator’s Agency meet the requirements of the Quality decree of June 30th, 2015 and are referenced by all the fund providers for professional training.