Assistance

Assisting from the shadows

ADN can support negotiations from the preparation phase to the final debriefing phase, all throughout the negotiation. Emphasis is put on analyzing the context, understanding the opposing party’s motivations, mapping out the actors, evaluating the ratio of power, defining the correct strategy to employ, the tactics that need to be put into motion, helping the team’s skills develop and apply the techniques that need to be used. The ADN expert in charge of the negotiation will be available 24/7 during the entire negotiation, to debrief each step, redirect the negotiation according to new context elements and advise the teams involved.

Conducting the negotiation

In this case ADN will conduct the negotiation on behalf of the organization that employs them. This includes preparation, conducting, closing and the final debrief. ADN usually replaces the team when dialogue between the two parties has come to a stand-still, when the client esteems they don’t have the necessary resources, or the negotiation’s stake is so high they prefer to have a professional handle the situation. A negotiation mandate is then given to ADN, who will use their expertise, experience and all the means necessary to obtain the fixed objective. Our success rate is 98%.

One-shot

The client only wishes to be assisted during the preparation phase of the negotiation. ADN will only collaborate for one or two days, according to the complexity of the negotiation. This type of service is given when the client esteems they have the necessary resources to carry out the negotiation, but need to professionally structure the negotiation to put themselves in the best possible conditions to succeed. ADN meets with the teams involved and screens all the parameters, defines the strategy, the tactics and the techniques needed, while helping the future negotiators develop their skills.

Operational support

ADN becomes an integral part of the crisis room put in place by the organization. The experts from ADN offer their support to the committed teams, by helping them make decisions in moment of uncertainty, helping them find the right strategy to adopt, giving operational advice, crisis communication or any support related to the crisis in any way.

Psychological support

ADN joins the crisis room. The role of ADN’s experts is to release the participating parties deteriorating emotions, lower levels of stress, strengthen confidence, keep the collaborators cool and deal with adversity as calmly as possible. Psychological support often complements operational support.

Preparation

ADN is contacted before the crisis takes place. ADN’s expertise is used to structure the organization of a crisis room, the decisional process, managing the dilemma, crisis communication, stress management and raising the skills of the teams involved. The preparation lasts between one and three days.